Monovan's wants you to be happy with your product.

We are always available by email to offer advice on what product is right for you. We also encourage you to research the product before you buy.

We will accept brand new unused merchandise when returned within 10 days in its origional packaging and with a return authorization number on the outside of the package. Please call 705-737-3123 or email info @monovans.com stating reason for return and we will return an authorization number so that our reciever will know to accept the package.

 Please pack the return carefully so it arrives safely back at our location. We don't charge a restocking fee but the return shipping charges are your responsibility.

In the case of a defective product we will replace the product with the same or similar product at no extra charge to you and ship the replacement out same day the defective product is recieved with our appologies and shipping paid for by us. If a replacement part is not available you will be issued a complete refund. 

If you have to return a product due to unsuitability (colour, size etc..) we accept returns but must stress that shipping costs are not refundable and alll items are returned only for full instore credit. The item must be unused and in its original packaging. Please email us for a return authorization request so that our receiver will know to accept your parcel and not just refuse it at the door. On receipt and inspection we will credit your credit card or account directly and advise you.

In the event of a warranty issue we are factory authorized to deal with any warranty issues and are happy to send a product back to the manufacturer and or aid in any discussion you may need to have. We also need to remind our customers that it is always best to have parts professionally installed at your local bike shop or in our store (some manufacturers will require this to cover full warranty). We offer free installation on any puchase over $150 so please take advantage of that great deal!

Hopefully you can find the right product on the site. We are always here to help so again do not hesitate to contact us!